MANAGEMENT WORKSHOPS

Module 1
Accepting a Management Role: Leadership Skills [order]
Being an effective manager or supervisor means feeling comfortable in your role as a leader and confident you can implement well-defined goals for employees. Often, managers or supervisors are in their roles because of technical expertise, without having learned basic concepts of being an effective leader. This workshop teaches:

• The difference between "control" management and true leadership
• The essential leadership attributes of successful managers
• How to transition from being an individual contributor to leader

Audience

Supervisors, managers and HR professionals.

Highlights

• Understand the difference between "control" management and real leadership
  
• Feel more comfortable with their roles as managers
  
• Put into practice various aspects of leadership attributes
  
• Utilize their time more efficiently through time management strategies

Module 2
Recruiting and Hiring a High Performance Team [order]
Managers and supervisors often need to interview and hire candidates without knowing how to screen resumes, conduct behavioral interviewing, or the legal implications of the hiring process. This workshop shows how to:

• Establish specific hiring criteria and use it to screen applicants
• Determine whether an individual is the best fit for a work group
• Turn down unsuccessful candidates and sell the company to those who are offered a position

Audience

Supervisors, managers and HR professionals.

Highlights

• Establish hiring criteria for open positions in departments
• Locate qualified candidates and analyze resumes
• Conduct behavior-based interviews
• Evaluate and select candidates using a systematic approach

Module3
Managing Performance Through FAST Feedback [order]
Resolve performance issues before they become problems. This workshop will help you master the skills that ensure peak performance. You'll learn how to use the FAST Feedback technique to:

• Ensure that performance expectations are clearly communicated to your staff
• Overcome fear or hesitation giving constructive feedback

Audience

Supervisors, managers and HR professionals.

Highlights

• Create measurable performance goals
• Demonstrate the FAST Feedback Process
• Identify steps of the performance review
• Conducting and writing a performance appraisal
• Review the guidelines for conducting lawful reviews

Module 4
Roles and Responsibilities: Delegation Techniques [order]
Employees are more productive when their roles and responsibilities are clearly defined. Managers and supervisors need effective delegation skills so their employees can be clear what is expected of them and how much authority they have to carry out any delegated tasks. In this workshop managers learn how to:

• Clarify an employee's appropriate role and responsibility
• Determine when it is better to delegate a task rather than undertaking it
• Clearly and completely delegate responsibilities to staff members

Audience

Supervisors, managers and HR professionals.

Highlights

• Communicate to employees their respective roles and responsibilities
• Determine when and to whom a task should be delegated
• Provide clear directions and expectations for any delegated responsibilities

Module 5
Employment Law Basics for Managers [order]
Managers and supervisors are often responsible for communicating company policies, but without having the background information on the many laws that govern the workplace environment. This workshop provides an overview of the multitude of employment laws that impact employee issues and rights including:

• Discrimination/Sexual Harassment regulations
• Family leave
• Workers' Compensation
• Hiring, performance management, and firing restrictions

Audience

Supervisors, managers and HR professionals.

Highlights

• Identify federal and state prohibitions against discrimination
• Understand the requirements of wage and hour laws or family leave issues
• Recognize the legal implications of hiring, promotion, and dismissal policies

Module 6
Time Management for Managers: Managing Multiple Priorities [order]
Every employee can use help utilizing his or her time more effectively. The focus here is on determining priorities, and then making sure high priority tasks are completed with a minimal amount of wasted time. The "resource" of time is used to illustrate various techniques for managing one's multiple priorities. Important concepts presented include:

• How to analyze current time usage to eliminate or reduce "time-wasters"
  
• Suggestions for reducing interruptions and unnecessary meetings
  
• Techniques for streamlining repetitive paperwork

Audience

Supervisors, managers and HR professionals.

Highlights

• Learn a system for determining high priority tasks
  
• Reduce time-wasting activities
  
• Implement a weekly planning system

Module 7
Meeting Management: Decisive & Involving Meetings [order]
Too often, meetings are timewasters, especially when an ineffective meeting facilitator is in charge. This workshop gives practical advice for holding more productive meetings, both for those who are leading them as well as those who attend them. Participants will learn:

• The most compelling reasons for holding a meeting (and when not to call one)
• The role of group dynamics during a meeting
• How to plan meetings and set agendas for accomplishing meeting goals
• Techniques for handling questions and dealing with disruptive behaviors

Audience

Supervisors, managers and HR professionals.

Highlights

• Lead effective meetings when facilitating
  
• Develop meeting agendas that communicate the meeting's purpose
  
• Deal with nonproductive behaviors in meetings
  
• Ensure that action items are assigned with a time-definite follow up

Module 8
Conflict Resolution [order]
Conflicts inevitably reduce productivity and organizational effectiveness, and can create an atmosphere where employees are not functioning for the greater good. It is important for people to feel comfortable addressing conflicts directly. This workshop teaches how to:

• Address conflicts in a timely and effective manner
• Apply proactive problem solving techniques
• Utilize strategies for preventing new conflicts from arising

Audience

Supervisors, managers and HR professionals.

Highlights

• Identify major sources of conflict that are occurring in the workplace
  
• Apply strategies for cooperating and collaborating more effectively
  
• Practice techniques for resolving conflicts when they come up
  
• Identify proactive measures for preventing conflicts from occurring

Management 2000 Series Workshop

Module 9
Teamwork: Getting and Staying on Track [order]
Effective teamwork requires everyone to be aligned towards mutual goals. Undefined roles, interpersonal issues and other obstacles can impair a team's abilities. This workshop builds team development by showing:

• The negative impacts from having unclear roles, goals, and communication
• Common early- and later-stage issues of team development
• Overcoming negativity, interpersonal issues and hidden agendas

Audience

Supervisors, managers, team/group leaders, and HR professionals.

Highlights

• The four phases of team development
  
• Obstacles to team development
  
• The importance of clarifying team roles and goals
  
• Identify potentially disruptive issues such as hidden agendas
  
• Create a conducive environment for effective teamwork

Module 10
The Coach Approach [order]
Performance development requires an ability to provide either positive reinforcement or constructive help in ways that clearly communicate a manager's expectations. Coaching is often not done because managers feel uncomfortable in this role or assume their employees know what is expected of them. This workshop provides:

• Techniques for assessing an employee's performance
  
• Tools for being able to communicate clearly with employees
  
• Extensive practice in conducting coaching sessions

Audience

Supervisors, managers and HR professionals.

Highlights

• Understand the benefits to be gained from using a "coaching" approach
• Apply the best possible techniques for coaching each of their staff members
• Have opportunities to practice various coaching techniques
• Feel comfortable planning and conducting coaching sessions

Module 11
Mentoring for Managers [order]
Successful mentoring programs can reduce employee turnover by keeping employees committed to organizational goals and also enhance morale and loyalty. Discover how to be a mentor by learning the skills necessary to help employees rise to their full potential.

Audience

Supervisors, managers and HR professionals.

Highlights

• Mentoring concepts and peer guidance techniques
  
• Express performance improvement goals clearly
  
• Create open, trusting relationships
  
• Give and take constructive feedback
  
• Motivate and encourage employees
  
• Designing a mentoring program

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