COMMUNICATION WORKSHOPS
High Impact
Communication Skills [order]
Good employee communication reduces conflict and
facilitates the smooth flow of business. Participants
learn critical communication skills and develop an
awareness of their own areas for improvement. This
workshop teaches:
- Verbal
and non-verbal communication skills
- Consultative
communication techniques
- Communication
as a two-way process
Audience
All
employees who need to be more effective in
communicating with managers, co-workers and customers.
Highlights
- Identify
key elements of the communication process
- Remove
barriers to positive communication
- Develop
better relationships through listening
- Deal
with conflict in the workplace
- Determine
communication skill levels
Cross Functional
Communication: Strategies for Workplace Effectiveness [order]
With a focus on behavioral skills and promoting
cooperation in the workplace, this interactive workshop
shows you how to develop "win-win"
relationships. You'll learn how to increase the positive
impact of your behavior and apply strategies for
effectively dealing with different types of people.
Audience
Employees
who must relate to other individuals and departments
in order to successfully accomplish his/her job.
Highlights
- Establish
joint goals across functions
- Identify
and resolve conflict
- Develop
collaborative - not competitive - relationships
- Use
influence to accomplish tasks without direct
authority
Communicating and
Managing with Generation X [order]
Disregard the "slacker" myth and meet the real
Generation X. This workshop will explore the beliefs and
values of this new workforce generation. You'll learn how
to adjust your management practices to improve morale and
productivity.
Audience
Managers,
supervisors, team leaders.
Highlights
- The
"what's in it for me" attitude
- X-er
goals and viewpoints
- Giving
X-ers the kind of feedback they need
- How to
keep X-ers focused and motivated
Listening for
Results: How to Be an Active Listener [order]
Good listening skills are essential for effective
communication. This workshop will show you how listening
can increase the positive flow of information and enhance
productivity. You'll learn active listening skills that
strengthen staff trust and morale.
Audience
Employees
who need to be more effective at listening and
gaining information from managers, co-workers and
customers.
Highlights
- Identify
and practice active listening skills
- Identify
barriers to listening
- Avoid
inappropriate listening habits
- Separating
fact from opinion
- Use
listening skills to resolve conflicts
Powerful
Presentations [order]
Learn how to present your ideas with poise and control.
In this workshop, you'll gain the skills and direction
you need to become a more effective presenter. You'll
discover how to tailor your presentation to your audience
and how to handle challenging situations. More
importantly, you'll learn how to present by presenting.
Audience
Recommended
for individuals who must speak in front of a group,
make presentations, sell ideas to others or conduct
training programs.
Highlights
- Types
of delivery
- Choosing
the most effective medium
- Creating
presentation materials
- A/V
techniques
- Organization
strategies
- Setting
the climate
- Facilitation
techniques
- Interacting
with your audience
- Managing
presentation stress
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